Amazon says caller blocking for Alexa/Echo is coming, amid customer complaints

publish 2022-04-27,browse 5
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Amazon’s Echo Dot is one of the devices that supports voice calling. (Amazon Photo)Some early adopters of Amazon’s new Alexa voice-calling feature for the company’s Echo devices have been surprised to find that they can’t keep specific contacts from calling them when the feature is enabled, if those contacts have their phone number and have enabled Alexa voice-calling themselves.“Among my contacts were old landlords, many co-workers, random vendor account managers, city councilmen, and of course, crazy ex-boyfriends,” said Alexa/Echo user Elise Oras in a Medium post, after an exchange with Amazon Support on Twitter about the issue. “And each one now has a direct line into my home.”I'm sorry, there currently is not a way to block someone from contacting you. ^SB— Amazon Help (@AmazonHelp) May 12, 2017Oras, who had an exchange with Amazon Support about the issue, was also surprised that she wasn’t able to disable the Alexa calling and messaging feature without calling Amazon customer service to handle it.I have to call you to disable Alexa Calling. You're joking, right?— elise (@elise81) May 12, 2017

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